Comprehensive Support

I offer comprehensive Apple-focused computer support for small businesses and home offices, aimed at keeping your Macs, iPhones, and iPads fully operational and optimized. Monitoring, management, Q&A helpdesk, and quarterly checkups are the basis of my monthly support package. I also provide onsite support, strategic consulting, and special projects at a standard hourly rate.

Ask Adam Beacon

Beacon keeps an eye on macOS hardware and software systems with lightweight integrity tests which run every hour. Beacon’s testing includes hard drive capacity and health, backup status, battery capacity, system uptime, and more. When Beacon discovers a problem, an email alert notifies me immediately. Monitoring allows us to proactively identify issues and fix them before they cost you downtime. Beacon also reports technical specs, such as OS version, amount of RAM, Mac model, and serial number, so I can advise you about software and hardware upgrades.

Ask Adam Update

Update maintains your Macs automatically, without interrupting your work. Routine maintenance happens automatically when your Mac is idle: software and security updates, anti-virus scans, and permission repairs. More critical tasks like removing malware, filesystem repairs, and cache cleaning are also done for you. Ask Adam Update proactively prevents many issues, and reduces troubleshooting time when support is required.

Quick Support

Many issues can be resolved in less than 15 minutes by phone, email, or messaging. I will answer any quick questions and try to resolve any small issues at no additional charge, for incidents up to 15 minutes. (Consultations longer than 15 minutes are billed at normal hourly rates.)