Ask Adam will continue providing friendly, expert Apple-focused tech support using phone, videoconferencing, and screen sharing during the spread of COVID-19. Remote checkups are free through June for new clients!
We are taking the presence of COVID-19 in our community extremely seriously. Effective immediately, all Ask Adam support will be remote-only until the situation is contained.
Instead of making office visits and house calls, Ask Adam will use remote collaboration tools (phone, FaceTime, and screen sharing apps) to provide support services to all clients.
Free Mac Checkups!
The foundation of Ask Adam’s remote support service is Beacon, a diagnostic subscription service. Beacon reports your Mac’s technical specs and the results of over 100 diagnostic tests, so that Ask Adam can proactively address your Mac’s needs and prevent minor issues from turning into major problems.
When Beacon reports an issue, Ask Adam will contact you with a do-it-yourself fix when possible, or to schedule a remote support appointment if necessary.
During the spread of COVID-19, Ask Adam will offer Beacon subscriptions free for new subscribers through June 2020.
We understand that the most effective way to slow the spread of the virus is to immediately limit all public gatherings and non-essential personal contact. Canceling onsite visits is intended to protect our clients and ourselves. Given the likelihood that community transmission is already underway, we feel it would be irresponsible to continue in-person visits.
Taking immediate measures to limit the spread of the virus is the most important thing any of us can do right now.
For most services we offer, the “Remote-Only” policy will not affect our ability to provide the highest quality support. We already have robust tools and processes to monitor, maintain, update, and secure Macs remotely, so Beacon and Beacon+ subscribers should see little change. We expect remote appointments to be easier to schedule, since travel time won’t be required. They may also be less expensive, with a smaller minimum charge than onsite appointments.
Ask Adam can help businesses shift to remote operations. Contact us to set up a conversation about your needs. I have published a general guide to preparing your organization to operate through a quarantine here: https://adamrice.org/news-links/articles/preparing-your-organization-for-a-possible-covid-19-quarantine/
A good resource for businesses that are new to distributed collaboration can be found at the Harvard Business Review: https://hbr.org/insight-center/coronavirus
For more information about the virus and guidance about personal and community safety, I recommend the following links:
Don’t Panic: The comprehensive Ars Technica guide to the coronavirus: https://arstechnica.com/science/2020/03/dont-panic-the-comprehensive-ars-technica-guide-to-the-coronavirus/
What You Should Know (CDC):
Disinfecting your iPhone:
News coverage without paywalls:
How epidemics spread: