Proactive Support Services

Most IT services operate a lot like plumbers, auto mechanics, and appliance repair services — they wait by the phone for your technology to break, and that’s when they get paid.

Ask Adam takes a different approach: proactive support.

We work with you to design stable, high performing systems, and we partner with you to keep them that way — we don’t want your Macs to break!

We offer a unique set of programs designed to keep your Macs healthy. Our goal is to prevent issues by keeping your Macs secure, up to date, and healthy. Our monitoring system Beacon detects potential issues as early as possible so that we can address issues before they become disasters. With Beacon Plus, you get monitoring, plus we take care of software updates, system maintenance, and security.

Beacon

24/7 monitoring and diagnostics for your Mac
Beacon checks your Mac for problems so that we can take action before you are in serious trouble. Beacon’s diagnostic tests verify hard drive capacity and health, backup status, battery capacity, system uptime, and more.

When Beacon detects a problem, we are notified immediately, and we contact you with a solution.

Beacon is just $15/month (with a $10 nonrefundable setup fee), billed to any major credit or debit card. We think Beacon is an amazing value, and we’re so confident you’ll agree that we offer a free 30-day trial and a 60-day money back guarantee. There’s no long-term contract, so you’re not locked into anything. You can cancel at any time.

Subscribers also receive free email support, and a discounted hourly rate.

 

Beacon Plus

24/7 monitoring, maintenance, and security
Beacon Plus provides the same diagnostic monitoring as Beacon, plus:

  • software and security updates
  • malware removal
  • filesystem repair and system maintenance

A lot of people are unsure about which updates are safe to install and when it’s okay to install them. With Beacon Plus, we automatically send updates to your Mac at the right time — generally after a week or two, during which time we make sure they’re working properly for the early adopters. This means you no longer have to wonder about each update.

Beacon Plus also includes detects and removes viruses and malware, and performs regular maintenance of the filesystem.

By keeping your Mac updated and well-maintained, Beacon Plus prevents many of the most common issues we see, saving time (and reducing costs) when you do need help.

Beacon Plus is $29/month, and additional Macs are $20/month each.

Subscribers also receive free email support, and a discounted hourly rate.

Prime

Prime support is designed for folks who want to partner with Ask Adam for ongoing IT support.

 

Compare

 

Beacon Beacon Plus Prime
diagnostics diagnostics + updates, maintenance, & protection complete outsourced IT
$15/mo $29/mo from $99/mo
Diagnostics Diagnostics Diagnostics
Malware detection Malware detection Malware detection
Remote support Remote support Remote support
Discounted hourly rate Discounted hourly rate Discounted hourly rate
Equipment recycling w/secure erase Equipment recycling w/secure erase Equipment recycling w/secure erase
Free purchasing guidance Free purchasing guidance Free purchasing guidance
Remote support Remote support Remote support
Malware removal Malware removal
Managed software updates Managed software updates
Scheduled maintenance Scheduled maintenance
Anti-virus Anti-virus
Cloud backups
Shared password vault
Free repair management (limited to Philly metro clients)
45 minutes support per month included
1 Mac: $15/mo 1 Mac: $29/mo Starting at $99/mo
+$10/Mac +$20/Mac
Get Beacon Get Beacon Plus Contact Us

Support Plan pricing is for personal and home office support.