Comprehensive Support

I offer comprehensive Apple-focused computer support for small businesses and home offices, aimed at keeping your Macs, iPhones, and iPads fully operational and optimized. Monitoring, management, Q&A helpdesk, and quarterly checkups are the basis of my monthly support package. I also provide onsite support, strategic consulting, and special projects at a standard hourly rate.

Monitoring with Beacon

My monitoring tool, Beacon, keeps a watchful eye on Mac OS X hardware and software systems with lightweight integrity tests which run every hour. Beacon’s testing includes hard drive capacity and health, backup status, battery capacity, system uptime, and more. When Beacon discovers a problem, an email alert notifies me immediately. Monitoring allows us to proactively identify issues and fix them before they cost you downtime. Beacon also logs technical details, such as OS version, amount of RAM, Mac model, and serial number so I can advise you about software and hardware upgrades.

Management with Beacon Prime

Beacon Prime maintains your Macs automatically and without interrupting your work. Routine gruntwork like installing software and security updates, running anti-virus scans, and repairing permissions happen automatically when your Mac is idle. More critical tasks like removing malware, filesystem repairs, and cache cleaning are also done for you. Beacon Prime proactively prevents many issues, and reduces troubleshooting time when support is required.

Quick Support

Many issues can be resolved in less than 15 minutes by phone, email, or messaging. I will answer any quick questions and try to resolve any small issues at no additional charge, for incidents up to 15 minutes. (Consultations longer than 15 minutes are billed at normal hourly rates.)

Quarterly Checkups

We will schedule seasonal checkups four times per year, to meet by phone or in person, review your hardware and software needs, verify backups, and check in about your overall technology strategy.

 

COMPREHENSIVE SUPPORT PLAN Supported Users Monthly
Monitoring, Management, Q&A Helpdesk,
and Quarterly Checkups
Household, 1-2 users $‎ 79
Office, 1-4 users $‎ 149
Office, 5-10 users $‎ 249