Services

Comprehensive Support for Home and Business

I offer comprehensive Apple-focused computer support for small businesses and home offices, aimed at keeping your Macs, iPhones, and iPads fully operational and optimized. Monitoring, management, Q&A helpdesk, and quarterly checkups are the basis of my monthly support package. I also provide onsite support, strategic consulting, and special projects at a standard hourly rate.

Comprehensive Support Plans

Beacon

Beacon monitoring watches your Mac proactively for issues and warning signs, and automatically alerts me when there’s a problem, so I can help you resolve it right away.

Beacon Features and Signup

Personal Support

Personal Support

Got a quick question? Need a little help? Many problems can be resolved in less than 15 minutes by phone, email, or chat. Personal Support is available at a flat rate of $55 per incident.

Personal Support Unlimited

Personal Support Unlimited is a subscription which entitles you to ongoing support. Get quick help as often as you need, at no extra charge. (Onsite visits, consultations longer than 15 minutes, and in-house labor are all billed at standard rates.) PS Unlimited starts at $49/month.

Beacon is included with all PS Unlimited subscriptions.

 

Consulting

I specialize in helping people use their Macs, iPhones, and iPads with less stress and more success. These are some things I do frequently for my clients:

Backup Audit

I can devise a custom backup strategy for you and set up hassle-free backups. This may include a local Time Machine backup drive, a Time Capsule or OS X Server backing up multiple Macs over the network, a bootable clone of the system drive, and a cloud service for offsite backups. 1 hour per Mac.

Performance Tune-ups

Is your Mac slowing down? I’ll review your system, do some routine maintenance and diagnostics, and tell you where the bottleneck is and what else can be done to speed things up, such as deleting files, adding RAM, or switching from a hard drive to flash-based storage. 1 hour per Mac.

Password Roundup

I’ll wrangle your passwords, organize and record them in a secure password management system. I’ll show you how to use the password manager to create super-strong passwords, store them securely, sync them to all your devices, and automatically log in to your accounts. 2 hours per person.

Purchases

Shopping for new hardware? I can help you decide which model to get and make sure all your data makes the move from the old machine to the new one.

Upgrades

Finally ready to take the plunge and update to the latest OS X? I’ll get the system updated, show you what’s new, and help you deal with any incompatible software.

Apple IDs and iCloud

Got a new gadget in the house and want to make sure it’s all set up properly with iCloud services? Want to sort out your family’s many Apple IDs and set up Family Sharing? I’ll help you recover lost passwords, set up Apple IDs for your children, and share music, movies, and apps with the whole family.

What can I do for you?

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